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Langley City is NOT currently conducting a survey

Date

The City of Langley has been receiving several complaints from citizens who are receiving calls from a number being displayed as Langley City.

Caller ID spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information.

The City is not conducting any phone surveys at this time.

The City of Langley will always inform residents using our website, monthly eNewsletter, social media platforms, and public notices in the local newspaper before conducting any survey. We encourage all citizens to never share any personal information on the phone or via internet inquiries from unknown sources.

Incidents such as these provide us with an excellent opportunity to review some tips to protect ourselves and not become a victim of a scam.

10 Things You Can Do to Avoid Fraud

Crooks use clever schemes to defraud millions of people every year. They often combine new technology with old tricks to get people to send money or give out personal information. Here are some practical tips to help you stay a step ahead.

  1. Spot imposters. Scammers often pretend to be someone you trust, like a government official, a family member, a charity, or a company you do business with. Don’t send money or give out personal information in response to an unexpected request — whether it comes as a text, a phone call, or an email.  
  2. Do online searches. Type a company or product name into your favourite search engine with words like “review,” “complaint” or “scam.” Or search for a phrase that describes your situation, like “Canada Revenue call.” You can even search for phone numbers to see if other people have reported them as scams.
  3. Don’t believe your caller ID. Technology makes it easy for scammers to fake caller ID information, so the name and number you see aren’t always real. If someone calls asking for money or personal information, hang up. If you think the caller might be telling the truth, call back to a number you know is genuine.
  4. Don’t pay upfront for a promise. Someone might ask you to pay in advance for things like debt relief, credit and loan offers, mortgage assistance, or a job. They might even say you’ve won a prize, but first you have to pay taxes or fees. If you do, they will probably take the money and disappear. 
  5. Consider how you pay. Credit cards have significant fraud protection built in, but some payment methods don’t. Wiring money through services like Western Union or MoneyGram is risky because it’s nearly impossible to get your money back. That’s also true for reloadable cards (like MoneyPak or Reloadit) and gift cards (like iTunes or Google Play). Government offices and honest companies won’t require you to use these payment methods.
  6. Talk to someone. Before you give up your money or personal information, talk to someone you trust. Con artists want you to make decisions in a hurry. They might even threaten you. Slow down, check out the story, do an online search, consult an expert — or just tell a friend.
  7. Hang up on robocalls. If you answer the phone and hear a recorded sales pitch, hang up. These calls are illegal, and often the products are bogus. Don’t press 1 to speak to a person or to be taken off the list. That could lead to more calls.
  8. Be skeptical about free trial offers. Some companies use free trials to sign you up for products and bill you every month until you cancel. Before you agree to a free trial, research the company and read the cancellation policy. And always review your monthly statements for charges you don’t recognize.
  9. Don’t deposit a cheque and wire money back. By law, banks must make funds from deposited cheques available within days, but uncovering a fake cheque can take weeks. If a cheque you deposit turns out to be a fake, you’re responsible for repaying the bank.
  10. Report a scam.  Visit the AntiFraud Cente at http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm