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COVID-19 Updates

COVID-19 Update

This webpage provides City-specific updates, service interruptions, and other useful links and information.

City Hall

  • Langley City Hall will continue to operate, but the public is restricted until further notice. The public is advised to make an appointment for services by calling 604-514-2800 or emailing meeting@langleycity.ca. For online payment options, click here.
  • As a temporary measure, Council meetings are being held by electronic means as permitted by Ministerial Order M083 in the absence of the public.  The proceedings of open Council meetings will be recorded and posted to the City’s website for information.  Agendas and minutes of all open Council meetings will continue to be posted to the City’s website for information.  At this time delegations to Council are not being scheduled. 
  • All committee and task group meetings have been suspended until further notice.
  • Parking outside the downtown core is enforced as complaints are received. Although we are restricting access to City Hall, Bylaw staff are available by email, phone or by appointment.
  • City Hall is not accepting resumes in-person and is only accepting resumes by emailing HR@langleycity.ca. Non-essential interviews have been cancelled and essential interviews will be conducted digitally. Langley City appreciates the interest of all applicants.  Only those selected for an interview will be contacted. 

Engineering, Parks & Environment

  • The City of Langley closed all park amenities including public playgrounds, sports courts, tennis and pickleball courts, outdoor fitness equipment, picnic shelters, and bike skills park,  the parkour course and pump track at Penzer Park until further notice.
  • The greenhouse in Sendall Gardens is closed.
  • Community Gardens are closed.
  • Park washrooms (except Douglas Recreation Centre’s washrooms) are closed.
  • Dog Off-Leash Parks (except Uplands Off-Leash Dog Park) are closed. 
  • Public parking lots, park open spaces and trails remain open.  
  • Curbside garbage, organics and recycling collection – the city’s waste collection contractor, Emterra Environmental, is experiencing higher than normal garbage and organics volumes partly due to the season and more people home during this pandemic period. They kindly request your patience during this time. If your collection day is missed please place it out again the following day for collection. Should you have any concerns please contact 604-635-0999 or email col@emterra.ca.
  • Help prevent the spread of COVID-19 and protect our waste collection staff: Put all personal hygiene products, used tissues, sanitary wipes (even those labelled compostable), paper towels, napkins, cleaning cloths, face masks, gloves, and similar items in plastic garbage bags. Securely tie garbage bags shut and place them in the garbage bin. Set out in your bin in your regular collection area on your scheduled day. Un-bagged or loose items will not be collected. If you are sick or caring for someone who is sick in your home, please double-bag your waste, seal it tightly and place it in the regular garbage collection.  

Recreation, Culture & Community Services

  • Timms Community Centre and Douglas Recreation Centre are closed until further notice.
  • Spring-Summer Program Registration is postponed until May 1 (subject to change).
  • Recreation programs have been cancelled until April 30; full refunds will be provided.
  • Facility Rentals have been cancelled until April 30; full refunds will be provided.
  • Cookie Monster Preschool payments will be suspended at this time until classes resume.
  • Annual passes on monthly payment plans have been cancelled; refunds for the March 2020 payments have been issued.
  • Annual passes paid in full will be suspended for the duration of the closure; additional days will be added to the membership to compensate for days lost.
  • Monthly passes (1-month, 3-month, 6-month) will be suspended for the duration of the closure; additional days will be added to the membership to compensate for days lost.
  • Games and Track passes will be suspended for the duration of the closure; additional days will be added to the membership to compensate for days lost.
  • Community Events have been postponed or cancelled: National Canadian Film Day (April 22), Pitch-In Day (April 25), Youth Week (May 1-7), Youth Week Festival (May 2), Langley Walk (May 3), Move for Health Day (May 10), MS Walk (May 24 - switched to a virtual walk), HUB Bike to Work Week (May 25-31), Root Beer Festival (May 30).
  • Live 5-2-1-0 Playboxes are closed until further notice.
  • Beyond the Bell at Nicomekl Elementary School is cancelled due to the current SD35 closures. Updates will be provided to Beyond the Bell families when further information is available from the Ministry of Education.
  • Have questions? Contact us at 604-514-2940 or 604-514-2865 or recreation@langleycity.ca 

Development Services

  • Any questions or inquiries regarding building permits and licences can be emailed to inspections@langleycity.ca or you can contact us at 604.514.2804. 
  • Building permit applications (all types) can continue to be made; however, completed applications will only be accepted by dropping off the drawings and required documentation into the bin provided at the North entrance of City Hall.  Should there be any missing documentation, the applicant will be contacted by email.
  • Until further notice, we are cancelling all pre-application meetings.  Please email inspections@langleycity.ca or phone 604.514.2804 for any questions or concerns.
  • All inspections for business licence and occupied single-family dwellings will pause until further notice. This includes large publicly occupied buildings and secondary suite inspections.  Inspection requests will be reviewed at the start of each day and those inspections which will not be carried out will be notified.
  • If City inspection staff attend a job site and people in proximity to the inspection are presenting any signs of any illness, the inspection will not be conducted.

Fire Rescue Services

  • Langley Fire Hall will continue to operate, but the public will have restricted access until further notice.
  • The Fire department will continue to perform business inspections on a case-by-case basis.  Please email fireinfo@langleycity.ca or phone 604.514.2880 for any questions or concerns.

RCMP

  • All Community Police Offices in the Langleys will be closed until further notice.  The RCMP is encouraging people to call 911 for emergencies and that any non-emergency inquiries/reports should be made by telephone at 604-532-3200.  If unavoidable, in-person reports can only be made at the main detachment located at 22180 48A Avenue.
What You Can Do

COVID-19 is transmitted via larger liquid droplets when a person coughs or sneezes. It can enter through the eyes, nose or throat. It is not known to be airborne (e.g. transmitted through particles in the air) and it does not come in through the skin. It can be spread by touch if a person has used their hands to cover their mouth or nose when they cough. For more information, please visit the following link from the BCCDC.

If you are not working as an essential service provider or front line response worker, please stay home. If you must leave your home, practice proper physical distancing by avoiding crowds and staying 2 metres (6 feet) away from other people.

Please remember:

  • Regularly wash hands with soap and water for 20 seconds; use alcohol-based hand sanitizer if hand-washing is not available.
  • Maintain a physical distance (at least 2 metres apart from others).
  • Avoid gathering in groups.
  • Avoid touching your face, mouth and nose with your hands; Masks are not recommended as protection since they may cause you to touch your face more often, which may be worse than not wearing a mask.
  • Covering mouth with a tissue when coughing and sneezing
  • Discarding tissues into a waste container.
  • Not attending public parks, facilities, events or gatherings if you are unwell and stay home when you are sick.

Learn more about what you can do to help stop the spread of coronavirus (COVID-19).

If you think you may have symptoms of coronavirus, call 8-1-1 for an assessment. The Public Health Agency of Canada has created a toll-free phone number (1-833-784-4397) to answer questions from Canadians about novel coronavirus. 

Visit the health agency websites listed below for accurate and up-to-date information. 

Health Authority Info and Links

It is important to know the facts. Visit the health authority websites listed below for accurate and up-to-date information.

For non-medical information about COVID-19 call the dedicated COVID-19 information line at 1-888-COVID19 (1-888-268-4319). If you think you might have symptoms, complete this Ministry of Health self-assessment or call  811.

COVID-19 and other Health-Related Phone Lines & Information

Langley City COVID Toll Free 604-514-2848 (automated information line for people without internet access)
Medical information – 811 
Non-medical information – 1-888-COVID19 (1-888-268-4319) 
Fraser Health Crisis Line – 604-951-8855 (crisis intervention, support information on local services)
Community and Social Services information (recently added more resources for seniors) – 211
Public Health Agency of Canada toll-free phone number: 1-833-784-4397

Find Help Now - Need someone to talk to right away?  If you are worried, confused or just need someone to talk to, there is help available:

  • Kid’s Help Phone: Call 1-800-668-6868. For kids and teens (ages 20 and under), professional counsellors are available to help, 24 hours a day. It’s free, confidential and anonymous.
  • Mental Health Support Line: Call 310-6789 (do not add 604, 778 or 250 before the number). This number will connect you to your local BC crisis line without a wait or busy signal, 24 hours a day. Crisis line workers are trained to help provide emotional support as well as mental health information and resources.
  • Here to Help:    https://www.heretohelp.bc.ca/infosheet/covid-19-and-anxiety
  • Canadian Mental Health – BC Division     https://cmha.bc.ca/mental-health/find-help
Community Information and Resources

Visit bc211.ca, or call or text 211, for a comprehensive list of community and social services in Langley.

Are you a senior needing help, know a senior who needs help, or wish to volunteer? Register for NEW Safe Seniors, Strong Communities Program - a program that matches seniors who need support with non-medical essentials, to volunteers in their community who are willing to help. Visit bc211.ca, or call or text 211.

Business Resources